115-2017 - Department of Agriculture and Water Resources Christmas and New Year Operating Hours

​6 December 2017

Who does this notice affect?

All internal and external stakeholders who may require Department of Agriculture and Water Resources Services between Christmas and New Year.

What has changed?

The Department of Agriculture and Water Resources’ Canberra office will close at end of business day Friday 22 December 2017 and resume at start of business on Tuesday 2 January 2018.

The Department of Agriculture and Water Resources’ general inquiry line 1800 900 090 will be closed for Christmas at the end of business day Friday 22 December 2017 – Tuesday 26 December 2017.  Limited Services through this line will be available from Wednesday 27 December 2017 to Friday 29 December 2017, all services will recommence at start of business Tuesday 2 January 2018.

All online services and lodgment systems will be available for use during this period however processing will only occur during hours of operation. During the operating period specified above, you will be able to contact the department’s general inquiry line 1800 900 090 for user support.

Additionally, the Canberra switchboard will be closed during the period end of business Friday 22 December 2017 and start of business Tuesday 2 January 2018. Switchboards for locations outside Canberra will be operating on reduced hours during this period.

The Department of Agriculture and Water Resources’ Christmas and New Year hours of operation in all regional offices and major ports are as follows:

DayDateOffice StatusComments
Friday22/12/17OpenNormal services available.
Saturday
Sunday
Monday
Tuesday
23/12/17
24/12/17
25/12/17
26/12/17
ClosedLimited services available (please check with your local office).

Appointments for these days must be booked and confirmed prior to close of business 20 December 2017.

Public Holiday/Weekend - Services provided on these days will be subject to overtime charges.

Wednesday
Thursday
Friday
27/12/17
28/12/17
29/12/17
OpenLimited services available (please check with your local office).

Appointments for these days must be booked and confirmed prior to close of business 20 December 2017.

Saturday
Sunday
Monday
30/12/17
31/12/17
01/01/18
ClosedLimited services available (please check with your local office​).

Appointments for these days must be booked and confirmed prior to close of business 27 December 2017.

Public Holiday/Weekend – Services provided on these days will be subject to overtime charges.

Tuesday02/1/18OpenNormal services available.

Further information

Unless otherwise specified, contact details for the department and regional offices can be found at Contact us.

Overtime fees (when applicable) will be charged in accordance with the departments Fees and Charges found on the department’s website.

Department of Agriculture and Water Resources staff wish all our clients, industries and stakeholders the very best for the coming Christmas and New Year.

We thank you for your cooperation throughout this year and look forward to continuing to work together to protect Australia's biosecurity in 2018.