Cargo Online Lodgement System (COLS)

​​​​​​​​​Lodging online

If you are a customs broker or commercial importer, you can use the Cargo Online Lodgement System to:

  • lodge documents for imported cargo online, instead of using email or visiting an office
  • check the status of your lodgement in real time
  • request a directions reissue
  • access our services at a time and place that suits you
  • receive consistent and priority based processing
  • retain electronic records.

For Cargo Online Lodgement System (COLS) support call 1800 900 090 or email COLS Transition.

Launch Cargo Online Lodgement System (COLS)

Cargo Online Lodgement System 


DocumentPagesFile size
User guide – Cargo Online Lodgement System PDF 162.0 M​B
User guide – Cargo Online Lodgement System DOCX 16​2.2 MB
Request to have import documents assessed outside business hours PDF 3280 KB

Note: Requests for document assessment outside business hours are to be made using this form, prior to lodging import documents.

If you have difficulty accessing these files, visit web accessibility for assistance.​


COLS Message board

The Cargo Online Lodgement System will be unavailable from 20:00 Wednesday 24th January to 20:30 Wednesday 24th January 2018 (AEDT).

Clients who require their import cargo documentation to be assessed by the department during the planned outage can forward the documents to the department via email at Import Assessment.  To ensure your documents are directed to the correct processing team please ensure you use the subject header rules outlined in 20-2016 Notice to Industry.