Compliance index

Letter of transmittalvi Letter of transmittal
Table of contentsiv–v Annual Report 2011-12
Index400not applicable
Glossary391 Glossary
Contact officer(s)434 Access and availability feedback and copyright
Internet home page address and internet address for report434 Access and availability feedback and copyright

Review by secretary
Review by departmental secretary2–4 Secretary's review
Summary of significant issues and developments2–4 Secretary's review
Overview of department's performance and financial results5–14 ​Part​ 1
Outlook for following year3–4 Secretary's review
Significant issues and developments—portfolio2–3 Secretary's review

Departmental overview
Role and functions23 Our department
Organisational structure25 Our department
Outcome and program structure46 Overview of performance framework
Where outcome and program structures differ from PB Statements/PAES or other portfolio statements accompanying any other additional appropriation bills, details of variation and reasons for changenot applicablenot applicable
Portfolio structure17 Our portfolio

Report on performance
Review of performance during the year in relation to programs and contribution to outcomes46–187 Part 3
Actual performance in relation to deliverables and KPIs set out in the PB Statements/ PAES or other portfolio statements46–187 Part 3
Where performance targets differ from PBS/PAES, details of both former and new targets and reasons for changenot applicablenot applicable
Narrative discussion and analysis of performance46–187 Part 3
Trend information46–187 Part 3
Significant changes in nature of principal functions/servicesnot applicablenot applicable
Performance of purchaser/provider arrangements254–6 Appendix 7
Factor, events or trends influencing departmental performance2–3, 46–187 Part 3
Contribution of risk management in achieving objectives197–8 Systems and controls
Social inclusion outcomes34–6 Our stakeholders
Performance against service charter customer service standards, complaints data and the department's response to complaints33 Our stakeholders
Discussion and analysis of the department's financial performance11–14 Overview of financial performance
Discussion of any significant changes from the prior year, from budget or anticipated to have a significant impact on future operations11–14 Overview of financial performance​
Agency resource statements and summary resource tables by outcomes224–236 Appendix 1

Corporate governance
Agency heads are required to certify that their agency complies with the Commonwealth Fraud Control Guidelinesvi Letter of transmittal
Statement of the main corporate governance practices in place190 Corporate governance
Names of the senior executive and their responsibilities26–7 Our department
Senior management committees and their roles191–3 Corporate governance
Corporate and operational planning and associated performance reporting and review194 Corporate governance
Approach adopted to identifying areas of significant financial or operational risk197 Systems and controls
Policy and practices on the establishment and maintenance of appropriate ethical standards205 Organisational capability
How nature and amount of remuneration for SES officers is determined212 Organisational capability

External scrutiny
Significant developments in external scrutiny212–220 External scrutiny
Judicial decisions and decisions of administrative tribunals220 External scrutiny
Reports by the Auditor–General, a parliamentary committee or the Commonwealth Ombudsman213–220 External scrutiny

Management of human resources
Assessment of effectiveness in managing and developing human resources to achieve departmental objectives201–212 Organisational capability
Workforce planning, staff turnover and retention202, 208 Organisational capability 
For page 208 table 25
Impact and features of enterprise or collective agreements, Individual Flexibility Arrangements, determinations, common law contracts and AWAs212 Organisational capability
Training and development undertaken and its impact202–6 Organisational capability
Work health and safety performance211–12,

Organisational capability
Appendix 3

Productivity gains212 Organisational capability
Statistics on staffing237–241 Appendix 2
Enterprise or collective agreements, determinations, common law contracts and AWAs212, 239

Organisational capability

Appendix 2 table 35

Performance pay240 Appendix 2 table 36

Assets management
Assessment of effectiveness of assets management198 Systems and controls

  External service providers
Assessment of purchasing against core policies and principles221 External service providers
Consultants221–2 External service providers
Absence of provisions in contracts allowing access by the Auditor–General222 External service providers
Contracts exempt from the AusTender222 External service providers

Financial statements
Financial statements278–384 Part 6

Other mandatory information
Work health & safety (Schedule 2, Part 4 of the WorkHealth & Safety Act2011)242–3 Appendix 3
Advertising and Market Research Section 311A of the Commonwealth Electoral Act1918 and statement on advertising campaigns252–3 Appendix 6
Ecologically sustainable development and environmental performance (Section 516A of the Environment Protection and Biodiversity Conservation Act 1999)244–9 Appendix 4
Compliance with the agency's obligations under the Carer Recognition Act 2010not applicablenot applicable
Grant programs250–61 Appendix 5
Disability reporting—explicit and transparent reference to agency–level information available through other reporting mechanisms36 Our stakeholders
Correction of material errors in previous annual report276 Appendix 13
List of requirements396 Compliance index
Last reviewed: 4 November 2019
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