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Department of Agriculture

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  7. 2022-14

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2022-14 - Publication of updated client service standards for livestock exports

28 June 2022

Species: All

Countries: All

Attention

All livestock stakeholders

Purpose

To advise that the department has updated our client service standards.

Key points

  • The updated client service standards are available on the department’s client service standards webpage.
  • These standards outline service delivery timeframes for various applications relating to livestock exports.
  • Key updates to the service standards are:
    • improvements to readability and clarity, including reduced duplication
    • terminology updates that align with current legislation, including the use of calendar days rather than business days for most assessment timeframes
    • the addition of a new standard relating to Exporter Supply Chain Assurance Operations (ESCAO) applications.
  • This work has been completed through the Improving Transparency and Engagement project. Consultation occurred with industry representatives through the Roundtable Working Group.

Jess Rummery
Director
Live Animal Export Branch
Department of Agriculture, Water and the Environment

Carolyn White
Contact Officer
Phone: 02 6272 4581
Email: livestockexp@awe.gov.au

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Last updated: 22 October 2022

© Department of Agriculture, Fisheries and Forestry

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.