All around our department, every day, people are doing amazing work that has far reaching implications.

But how do we share these stories?

We know from our own internet habits that cyber space is saturated. It may appear infinite, but it’s certainly packed full of content. Advertisements, listicles and videos are constantly competing for our attention across countless platforms.

We need to cut through that noise and deliver a memorable message. We need a defined online space for sharing these stories, so they aren’t a distraction for people visiting our website to quickly complete a task.

Girl with megaphone

A new way of sharing stories

Our answer was to create digital stories. We built a platform that uses the power of stories to inform, inspire and create lasting impact.

So what are digital stories? How are they any different to what’s already on offer? How should they be used?

To understand how we use digital stories, let’s look at the options that were previously available to deliver our message.

We could write a media release. That’s a good way to let people know about something that is happening now. But we want to create an impact that is longer lasting, more visually engaging.

We could post on social media. That’s ideal for short bursts of content, to highlight our activities and drive people to more detailed information. But we can’t weave a longer story that immerses our audience.

Alternatively, we could create a new page on our website. That’s a good option for content that informs and helps our audience complete a task. It isn’t great for connecting emotionally. We want to form a shared understanding that people want to spread to others.

Now with digital stories we have a platform to engage with an audience through rich media.

Images

Videos

Infographics

Timelines

Maps

Quotes

We can use these components to craft a story that connects with those we want to reach. As a core content type in our media centre, these stories will be easy for our audience to discover and explore.

Why storytelling works

Your goal in every communication is to influence your target audience (change their current attitudes, belief, knowledge, and behaviour). Information alone rarely changes any of these. Research confirms that well-designed stories are the most effective vehicle for exerting influence.

Kendall Haven
Section
Ladder to lightbulb illustration

There are many benefits to conveying our message through storytelling. Here’s a few of the big ones.

Connection: Stories create connections and build trust as they reveal the shared values that unite us.

Engagement: Stories use conversational tone and rich media to engage audiences. Stories appeal to all types of learners – visual, auditory and kinaesthetic. This is because there’s elements that each of these learning types can engage with.

Shadow puppets

Risk free learning: Stories allow the audience to experience a scenario. They can take away learnings without having to undertake the risks involved in going through that experience in person.

Inspiring motivation: Stories don’t just tell people something is important and they need to take action. Instead, stories can be used to immerse an audience in a situation and outcomes. This inspires our audience so they want to take part.

Memorable messaging: Humans have relied on the power of storytelling since our earliest history. Research shows we think in narratives. We more easily understand and remember more complex information when it is presented in story formats.

Storytelling offers the opportunity to talk with your audience, not at them.

Laura Holloway

Scott Berinato: With data. Everybody's doing it, right? You're not doing it? You should be doing it. You've been told you should be doing it. Storytelling with data is the big thing.

[MUSIC PLAYING]

Well, it turns out you should be doing storytelling with data, but it's a lot easier than you probably think it is. Once you know the three elements of a story, setup, conflict, resolution, you can start telling stories with your data.

Setup conflict resolution. Every story ever told from the beginning of time follows this structure. It's really that simple.

Setup. Charlie Brown runs toward the ball.

Conflict. Lucy takes the ball away at the last second.

Resolution? Ah!

And a setup is just some reality. And by reality, we just mean a situation. It could be fictional, but it's a reality you've created for the story. And then you have conflict, which has changed that reality. Without change, there is no story. You just have a bored audience. The resolution is just the new reality that the change creates.

So with that in place, we can now take a chart, and we're going to break it down, pull it apart, find the stories in it, find the setups, the conflicts, the resolutions, and we're going to rebuild it as a storytelling device.

[MUSIC PLAYING]

OK. Now we're back with a chart. This is Global Real Home Price Index. The index is 100 and you see a bunch of lines for countries. There's a gray line in there. That's the aggregate as well. This chart is really showing home prices in a lot of different places in the world, and that's where I'm starting.

So, I want to find the stories in here. And the first thing I start to notice, really, are a couple of things. I obviously noticed that big hump on the green line there. That's Japan. And I noticed that point where everything comes together. To me, that immediately says those are probably two places where there's conflict, but I realized something as I'm looking at this, and I'm glad I did, because otherwise, I would have had the wrong story. And that is that these home prices are indexed to 2005.

So, the fact they come together there at 2005 doesn't mean the prices came together. That just means those are the dollars that the people who made the chart used to show the change in house prices over time. So, there's really no conflict there. And in fact, I think that's my setup.

That's where we start, because that's where they started. I can still tell those two stories on the left and on the right, but I start there instead of at the beginning of the chart.

I can look backward and say, home prices rose steadily in most places in the world for 30 years except for in Japan, which experienced a three decade long bubble, and that is a perfectly good story.

The setup is home prices rose steadily in most places, except in Japan, which is the conflict. And the resolution? It experienced this 30 year bubble.

And then working from 2005 to the right, I have another story, which is that there was a smaller house bubble, housing price bubble in most places except Japan. So now, the story has flipped, but something different happened this time, and that is that the market's bifurcated. And you ended up with three markets, Australia, Canada, and New Zealand rising again, looking much like a bubble, and the rest falling

and then rising back to about 2005 levels.

So, I've really started to see a couple of stories emerge here. One, both starting in 2005, because that's where our prices start, and one sort of working backward in time, and one working forward in time.

[MUSIC PLAYING]

OK, so I'm going to spare you most of my sketching because it's so messy and chaotic, it probably would just give you a headache. But I did a bunch of sketching, and I arrived at these final charts. And I've split the chart up into a couple of states. It really helps your audience focus.

So, here's my setup. You can see it. Prices rose steadily in most places in the world.

I try to use my titles to actually reflect the story and hear. The steady increase reflects that setup. Instead of just using a generic title about global real home prices, which is boring and not helpful, the title can really do some work for me here.

And then, I want to add the conflict and resolution state, too. There it is. You can see we've added Japan, Except in Japan in the title, and that conflict and resolution becomes clear that Japan was this bubble that lasted 30 years that was different than everywhere else.

And you can see as I present this, it almost looks seamless, as if I'm just showing you one chart that changes state. So then I'm just going to repeat this process for going forward.

And you see here, I've included my setup, conflict, and resolution altogether in one state. You see that little bubble and then you see the bifurcation of the market.

But the most important thing is, I've really highlighted the elements of the story in both cases and nothing else. I've left out any information that might distract from telling that story. I've not focused on anything that doesn't matter to telling that simple story of setup, conflict, and resolution.

Narrative is the most powerful, most human tool we have to communicate. If you can apply storytelling to your data, it creates an emotional connection with the audience. They're not only going to believe what you show them, they're going to feel it.

[MUSIC PLAYING]

End of transcript.

Creating the digital stories feature

Digital stories is a feature delivered through the design and functionality stream of the Web Transformation project.

Who was involved

We are a multi-disciplinary team of web developers, content designers, digital experience designers, web publishers, and of course our fearless leaders!

We also worked with communication teams and business areas across the department who are interested in developing their own digital stories.

What we did

Digital stories is a product of extensive consulting, research, prototyping, building and testing. We followed a digital design best practice approach to bring this feature to life.

Discover

Build and test

Release

We started with research.

We searched in Australia and overseas to examine functional components used in digital stories. Inspiration was found across various education institutes, news outlets and government bodies.

We engaged with teams across the department who are already publishing digital stories outside of our website. This helped us to understand the types of stories we are telling and their visual media requirements.

We distilled these insights to inform the design of a set of digital story components that best address our department’s unique needs. We built the feature to align with digital best practice, including accessibility.

We then tested the digital stories feature to make sure it is flexible, innovative and engaging.

It’s now ready and available to use. The story you are engaging with now has been designed to showcase our digital story components.

How you can use digital stories

So now you have this new functionality called digital stories at your disposal. Where do you start?

You can use this digital story to consider how you could use the feature. Follow the process to get your story online.

Time points
Engage

Speak with the communication team about creating a digital story.

Research

Look at other digital stories and read our Digital stories guidelines.

Plan

Choose your angle and draft your text.

Gather

Collect images and videos that suit key story points.

Create

Complete the digital storytelling template.

Review

Test your story with colleagues to find areas for improvement.

Approve

Get approval from your SES to publish.

Publish

Submit your completed template to the Web Publishing Team.

Share

Promote your story. Follow the steps in your communication plan.

Spread your message

Digital stories helps you to connect with your audience in an engaging and memorable way through the use of tested and accessible visual components.

Storytelling is the most powerful way to put ideas into the world

Robert McKee

People are

22x

More likely to remember facts when part of a story

People share infographics

3x

More than any other type of content

It’s time for you to spread your message. You now have a platform to connect, engage, teach, inspire and share your stories. Now isn’t that a big win!

Launch image

Story credits

Images from Shutterstock 2022

Harvard Business Review. Telling Stories with Data in 3 Steps (Quick Study). YouTube. 2019 4:46

Bruner, J 1987, Actual minds, possible worlds, Harvard University Press, Cambridge.

Mawhinney, J 2022, 50 Visual content statics you should know in 2022. https://blog.hubspot.com/marketing/visual-content-marketing-strategy.

Contact

Find out more about digital storytelling. Talk to your communication team.