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202-2023: Scheduled Outage: Thursday 28 September to Friday 29 September 2023 – MARS

25 September 2023

Who does this notice affect?

All shipping agents or operators of maritime conveyances who will be required to report pre-arrival information during this planned maintenance period.

Information

Due to scheduled maintenance, the Maritime and Aircraft Reporting System (MARS) will be unavailable from 23:00 Thursday 28 September to 03:00 Friday 29 September 2023 (AEST).

Action

Clients are advised to await the completion of this maintenance period before attempting to access this service.

201-2023: Unplanned Service Disruption: Thursday 21 September 2023 – MC Declaration and Treatment Certificate Portal

22 September 2023

Who does this notice affect?

All treatment providers who are required to lodge treatment documentation to the department.

Information

Start time:

As of: 11:50 Thursday 21 September 2023 (AEST).

Detail:

The MC Declaration and Treatment Certificate Portal is currently experiencing an unplanned service disruption. As a result, client’s treatment certificates are not being received by the department .

200-2023: Import Document Assessment Delays

22 September 2023

Who does this notice affect?

Industry participants who submit documentation via the Cargo Online Lodgement System (COLS)

What has changed?

The department anticipates that its ability to meet the client service standards timeframes for the assessment of Import documentation of Non-urgent commodities will come under further pressure in the short to medium term.

However, the department anticipates that it will continue to meet the published service standards timeframes for Urgent commodities.