We are currently experiencing some technical difficulties with our payment systems and call centre phone numbers. We thank you for your patience as we work to rectify the issue.
The department is changing the way it accepts payments.
From 2 July 2018, you will no longer be able to make payments in person at regional offices. Available payment options include online card payment using the department’s secure online payment service EFT, mail or credit card payments over the phone by calling 1800 647 531.
Payment arrangements will continue without change for: airport payment processing; non-commercial vessel payment processing; international mail payment processing; or detained goods payment processing.
Learn more about our payment options.
1. Make a payment
You can make a payment using the Department of Agriculture secure online payment service by entering your numerical invoice number when prompted.
Note: you cannot use the secure online payment service to pay by credit card if your invoice number is alpha numeric e.g. ELS012345678901.
2. Check payment status
You can also check your tax invoice payment status by entering your numerical invoice number using the Department of Agriculture secure online payment service.
After submitting your invoice number, one of the following statuses will be displayed:
- Fully Paid – You have already made a payment and no further action is required
- Outstanding – There is an outstanding amount that has not been paid
- Part Paid – A partial payment has been made but there is still an outstanding amount that needs to be paid
- Processing Payment – You have made a payment but it is yet to be finalised.