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103-2024: Unplanned Service Disruption: Wednesday 22 May 2024 – BICON

22 May 2024

Who does this notice affect?

All users of the department’s Biosecurity Import Conditions (BICON) system expecting emails from the department via the BICON system.

Information

Detail:

BICON is currently experiencing an unplanned service disruption.

As a result, clients are not receiving emails from the department via the BICON system.

Action

This issue is being investigated as a priority and the department will advise once resolved.

The department apologises for any inconvenience caused.

Avian Influenza response

The Victorian Government has advised the Australian Government that it is investigating an incident of avian influenza in a Victorian poultry farm.

101-2024: Services Restored: Tuesday 21 May 2024 – BICON

21 May 2024

Who does this notice affect?

All clients required to create new permit applications or access existing application documents within the department’s Biosecurity Import Conditions (BICON) system.

Information

Between 13:50 and 16:50 on Tuesday 21 May 2024 (AEST), there was an issue with the department’s IT infrastructure, resulting in some BICON users being unable to use the following BICON services:

100-2024: *Update* Scheduled Outage: Wednesday 22 May 2024 – PEBS

21 May 2024

Who does this notice affect?

All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System during this planned maintenance period.

Information

Update: The planned maintenance for Tuesday 21 May 2024 has been rescheduled. Scheduled infrastructure maintenance to the Post Entry Biosecurity System (PEBS) will now occur from 23:05 to 23:20 Wednesday 22 May 2024 (AEST).

Action

Clients are advised to await the completion of this maintenance period before attempting to access this service.

98-2024: Scheduled Service Disruption: Sunday 26 May 2024 – BICON

20 May 2024

Who does this notice affect?

All clients required to use the department’s Biosecurity Import Conditions System (BICON) during this planned maintenance period.

Information

Due to scheduled infrastructure maintenance, BICON users may experience several intermittent outages from 16:00 to 23:59 Sunday 26 May 2024 (AEST).

Action

Users are advised to frequently save any in-progress permit applications during this planned maintenance period.