19 December 2025
Purpose
This Industry Advice Notice (IAN) is to advise industry stakeholders and Authorised Officers of the 2025-26 end of year closure office arrangements for the department and the Non-prescribed Goods Export Program.
Summary of changes and key points
- The department’s Canberra offices will be closed from close of business Wednesday 24 December 2025, reopening on Friday 2 January 2026.
- The Non-prescribed Goods Export Program inbox will be monitored on a limited basis for urgent issues over this period. Should you have any queries ahead of this time, please contact NPGexports@aff.gov.au.
- The department’s general enquiry line (1800 900 090) will be available on a limited basis as follows:
- Closed from close of business Wednesday 24 December through to Friday 26 December 2025.
- Open Monday 29 December, Tuesday 30 December and Wednesday 31 December 2025.
- Closed on Thursday 1 January 2026 and reopening for normal business from Friday 2 January 2026.
- All regional offices and major ports will be available on a limited basis as follows:
- Closed from close of business Wednesday 24 December through to Friday 26 December 2025.
- Open Monday 29 December, Tuesday 30 December and Wednesday 31 December 2025.
- Closed on Thursday 1 January 2026 and reopening for normal business from Friday 2 January 2026.
Assessment Services Exports
- Assessment Services Exports will be closed on the following days:
- Thursday 25 December and Friday 26 December 2025.
- Thursday 1 January 2026.
- Assessment Services Exports will be open on the following days:
- Monday 29 December 2025 through until Wednesday 31 December 2025.
- Reopening for normal business from Friday 2 January 2026.
- Regular client service standards apply during this period. Exporters are obliged to submit correctly completed documentation allowing Assessment Services Exports 1 business day for processing air freight lodgements and 3 business days for processing sea freight lodgements.
- Clients requiring certificate collection on dates that offices are closed will be required to submit an overtime request to foodexports@aff.gov.au:
- Overtime requests for 25, 26, 27 and 28 December must be sent by 11am (AEDT) on Monday 22 December 2025.
- Overtime requests for 1 January 2026 must be sent by 11am (AEDT) on Monday 29 December 2025.
- Overtime requests must include the following email subject format:
Client Query – Overtime Request – Collection – REX Number -Exporter Name -Day/Date – Regional office
NEXDOC Systems Support
- After-hours phone support will be available on Thursday 25 through to Sunday 28 December 2025 for consignments leaving prior to Monday 29 December 2025.
- The Help Desk will be open with limited availability from Monday 29 December through to Wednesday 31 December between 10 am – 4 pm.
- After-hours phone support will be available on Thursday 1 January 2026 for consignments leaving prior to start of business Friday 2 January.
- Reopening for normal business from Friday 2 January 2026.
- For urgent technical support regarding REXs for inedible meat, honey, wool, skins and hides or other non-prescribed goods during this time, please email: nexdoc@aff.gov.au or call the after-hours phone line: 02 6272 4700 or 02 6272 4800
Joffrid Mackett
Assistant Secretary
Residues and Food Branch
Exports and Veterinary Services Division