15 July 2025
Purpose
This Industry Advice Notice (IAN) is to notify all Export Documentation System (EXDOC) users, including plant export clients and exporters, of a planned system outage.
Summary of changes and key points
- EXDOC will be undergoing scheduled maintenance that may result in an outage from:
- 8:00pm Thursday 17 July 2025 – 5:00am Friday 18 July 2025 (AEST).
- During the system outage window, EXDOC certificates sent for printing in regional offices may not be printed.
Exporter responsibilities
- Familiarise yourself with the timing of the expected system disruption and its impacts.
Note: We recommend having export documentation completed ahead of the outage or schedule it to be printed in regional offices after the outage window, if possible.
Contact information
If you have any questions regarding this IAN, please contact the EXDOC Helpdesk or call 02 6272 4800.
Haddon Bell
A/g Assistant Secretary
Plant Exports Branch