18 December 2020
Who does this notice affect?
All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment using recent versions of Google Chrome.
A version update to Google Chrome and Microsoft Edge is preventing some Cargo Online Lodgement System (COLS) users from submitting lodgements using this browser.
This is impacting users who are accessing COLS via Google Chrome version 85+ and Microsoft Edge versions 87+. After making credit card payment, users are being directed to the ‘Sumit a New Lodgement’ homepage instead of receiving lodgement (LRN) confirmation.
Clients who make credit card payments at the time of lodgement submission in COLS are advised to lodge using an alternative browser.
The department is continuing to address the issue as a high priority and apologises for any inconvenience caused.
If you have any concerns or questions please contact us at Information.