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Department of Agriculture

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  5. Import industry advice notices 2021
  6. 239-2021

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  • Industry advice notices
    • 2023
    • 2022
    • 2021

239-2021: Service Disruption: Friday 03 December to Monday 06 December 2021 – BICON, COLS, MARS, OPS, PEBS

29 November 2021

Who does this notice affect?

All clients attempting to view invoices or pay for previously submitted applications within the Biosecurity Import Conditions System during this planned maintenance period.

All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.

All clients who will be required to use the department’s Maritime Arrivals Reporting system during this planned maintenance period.

All clients who will be required to make an online payment during this maintenance period.

All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System during this planned maintenance period.

What has changed?

Due to planned maintenance and upgrades, the following systems will experience a disruption to their financial capabilities from 12:00 Friday 03 December to 09:00 Monday 06 December 2021 (AEDT):

  • Biosecurity Import Conditions System (BICON)
  • Cargo Online Lodgement System (COLS)
  • Maritime Arrivals Reporting System (MARS)
  • Online Payment Service (OPS)
  • Post Entry Biosecurity System (PEBS)

Further information

BICON: Clients will still be able to submit new applications but will not be able to view existing invoices or pay for previously submitted applications. Clients are advised to await the completion of this maintenance period before attempting to access these services.

COLS: Clients will not be able to make payments in COLS at the time of lodgement submission. Clients are advised to ensure there is a sufficient balance available in ICS to allow COLS lodgement submission without payment. Payments via ICS and third-party logistics software can still be made during the maintenance period.

MARS: Invoices will queue and be sent at the conclusion of the maintenance period. Clients will be able to perform other activities within MARS as normal.

OPS: The OPS will be unavailable; clients will not be able to check invoice balances or pay for invoices during the maintenance period. Clients are advised to await the completion of this maintenance period before attempting to access these services.

PEBS: Clients will not be able to submit or confirm bookings during the outage period. Clients will not be able to confirm release appointments where payment is required. Clients are advised to await the completion of this maintenance period before attempting to access these services.

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Last updated: 29 November 2021

© Department of Agriculture, Fisheries and Forestry

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.