23 December 2021
Who does this notice affect?
All importers and exporters (including custom brokers) who receive services from the department since 5 December 2021.
What has changed?
On 5 December 2021, the Department of Agriculture, Water and the Environment (the department) upgraded its finance system which resulted in invoices, receipts and statements being distributed from a new email address (DoNotReply@finance.awe.gov.au).
What does this mean for you?
If you do not believe you have received any of these documents from the department since 5 December 2021, you may wish to please check your junk and spam email folders to see if any finance correspondence has been diverted there. We also suggest you update your safe sender list to include the new email address: DoNotReply@finance.awe.gov.au
For any further information please contact the Account Receivable team on email@example.com.