09 May 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
All users of the departments Next Export Documentation (NEXDOC) System ‘Continue with Digital Identity’ pathway.
Information
Restored time:
As of: 14:30 Friday 09 May 2025 (AEST).
Detail:
The unplanned outage to the Identity Exchange (hosted by Services Australia) has now been resolved. As a result, users of the following systems and services which require myID and/or Relationship Authorisation Manager (RAM) to access, can now be accessed as normal:
- Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway
- BCST
- EVE
- NEXDOC – ‘Continue with Digital Identity’ pathway
- The Australian Taxation Office – RAM website
Action
No action required. The department apologises for any inconvenience caused.