09 May 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.
Information
Start time:
As of: 23:00 Friday 09 May 2025 (AEST).
Detail:
The Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway is currently experiencing an unplanned service disruption. As a result, clients are not receiving their confirmation emails, and their Request for Inspections are not flowing to the department correctly.
The following departmental systems and login pathways are not impacted and can be accessed as normal:
- Biosecurity Portal – ‘Sign in with your email address to access’ (‘Other User’)
This issue is being investigated as a high priority by the department.
Action
For clients of the Biosecurity Portal requiring URGENT inspection booking requests, please:
- Make these bookings via the ‘Sign in with your email address to access’ (‘Other User’) pathway; or
- Please contact the department by phone on 1800 900 090.
The department will advise once this issue has been resolved, and services have been restored. The department apologises for any inconvenience caused.