30 June 2025
Who does this notice affect?
Biosecurity industry participants and accredited persons operating under the department’s approved arrangement class 19; Continued Biosecurity Competency (CBC) providers and Registered Training Organisations (RTOs).
What has changed?
Effective 1 July 2025, there will be a single point of contact for all approved arrangement class 19 enquiries. The department’s new email address is: class19@aff.gov.au.
This mailbox will respond to email enquiries regarding:
- registrations, variations, and cancellations for approved arrangement class 19 (approved arrangement managers and accredited persons)
- fees and charges relating to approved arrangement class 19
- the approved arrangement class 19 Learnhub tenancy
- Continued Biosecurity Competency (CBC) training requirements
- general enquiries or issues relating to approved arrangement class 19 and the Highly Compliant Importer (HCI) scheme
- AEPCOMM BICON accounts.
Further information
Emails sent to the existing AEPsupport@aff.gov.au and AEP.arrangements@aff.gov.au mailboxes will be redirected to the new class19@aff.gov.au email address for a short period to ensure enquires do not go unanswered. The department strongly encourages industry to update any contact information with the new email address.