Who does this notice affect?
07 August 2025
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
Information
Due to scheduled infrastructure maintenance at the Australian Taxation Office (ATO), there will be a scheduled outage to the ATO’s Relationship Authorisation Manager (RAM), and myID services.
As a result, users of the following departmental systems and services which require RAM and/or myID to access may experience multiple intermittent outages between 23:30 Saturday 09 August to 19:00 Sunday 10 August 2025 (AEST):
- Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway
- BCST
- EVE
The following departmental systems and login pathways are not impacted during the maintenance window and will be accessible as normal:
- Biosecurity Portal – ‘Sign in with your email address to access’ (‘Other User’)
- Approved Arrangement Management Product (AAMP)
Action
For clients of the Biosecurity Portal ‘Sign in with your Digital ID’ (myID) pathway who require URGENT inspection requests:
- Please make these via the ‘Sign in with your email address to access’ (‘Other User’) pathway.
For clients of the remaining impacted systems:
Please await the completion of this maintenance window before attempting to access the above-listed affected services.
The department apologises for any inconvenience caused.