12 August 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
Information
To support a system release, there will be a scheduled outage of up to 30 minutes to the following systems between 20:00 to 21:59 Wednesday 13 August 2025 (AEST):
Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway
BCST
- EVE
In addition to the continuous outage, users of the above-listed systems may also experience multiple intermittent outages during the outage window.
The following departmental systems and login pathways are not impacted during the maintenance window and will be accessible as normal:
- Biosecurity Portal – ‘Sign in with your email address to access’ (‘Other User’)
- Approved Arrangement Management Product (AAMP)
Action
For clients of the Biosecurity Portal ‘Sign in with your Digital ID’ (myID) pathway who require URGENT inspection requests:
- Please await the completion of the maintenance window, OR
- Please make these via the ‘Sign in with your email address to access’ (‘Other User’) pathway.
For clients of BCST and EVE:
Where possible, users of BCST and EVE are recommended to await the completion of the maintenance window before attempting to access these services.
The department apologises for any inconvenience caused.