03 September 2025
Who does this notice affect?
Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
Information
To support a system release, there will be a scheduled outage of up to 30 minutes to the following systems between 20:00 to 22:00 Wednesday 03 September 2025 (AEST):
- AAMP
- Biosecurity Portal – ‘Sign in with your email address to access’ (‘Other User’) AND ‘Sign in with your Digital ID’ (myID) pathways
- BCST
- EVE
In addition to the 30-minute outage, users of the above systems may also experience intermittent service disruptions (e.g. slowness, performance degradation) for the remainder of the maintenance window.
Action
Users of the above-listed systems are recommended to await the completion of this maintenance window before attempting to access these services.
The department apologises for any inconvenience caused.