04 September 2025
Who does this notice affect?
Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
All users of the Australian Government’s Relationship Authorisation Manager (RAM).
Information
Due to scheduled infrastructure maintenance at Services Australia, there will be a scheduled outage to RAM and myID services. As a result, there will be a scheduled outage to the following systems and services between 23:30 Saturday 06 September to 03:30 Sunday 07 September 2025 (AEST):
- Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway
- BCST
- EVE
- RAM website
The following departmental systems and login pathways are not impacted during the outage window and will be accessible as normal:
- AAMP
- Biosecurity Portal – ‘Sign in with your email address to access’ (‘Other User’)
Action
Users of the above-listed affected systems and services are advised to await the completion of this planned maintenance period before attempting to access these services.
The department apologises for any inconvenience caused.