15 September 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
Information
Start time:
As of: 07:13 Monday 15 September 2025 (AEST).
Detail:
The following systems and services are currently experiencing an unplanned outage:
- Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway
- BCST
- EVE
The following departmental systems and login pathways are not impacted during the unplanned outage and can be accessed as normal:
- Approved Arrangement Management Product (AAMP)
- Biosecurity Portal – ‘Sign in with your email address to access’ (‘Other User’)
Action
For clients of the Biosecurity Portal – ‘Sign in with your Digital ID’ (myID) pathway – requiring URGENT inspection booking requests, please:
- Make these bookings via the ‘Sign in with your email address to access’ (‘Other User’) pathway; or
- Please contact the department by phone on 1800 900 090.
For clients of the remaining impacted systems, or those who do not require urgent inspection booking requests via the Biosecurity Portal:
- Please await restoration of services before attempting to access these services.
This issue is under urgent investigation, and the department will advise once this issue has been resolved, and services have been restored. The department apologises for any inconvenience caused.