30 September 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who will be required to book and manage requests for import inspections using the Biosecurity Portal during this planned outage.
Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approve Arrangement Management Product (AAMP).
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
Information
To support a system release, there will be a scheduled service disruption to the following systems between 22:00 Friday 03 October to 04:00 Saturday 04 October 2025 (AEST):
- AAMP
- BCST
- Biosecurity Portal
- EVE
Users of the above-listed systems may experience potential service degradation (e.g. intermittent slowness and/or an inability to load pages) throughout the duration of the service disruption window.
Action
No action required. The department apologises for any inconvenience caused.