16 October 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal.
Information
Restored time:
As of: 17:03 Thursday 16 October 2025 (AEDT).
Detail:
The unplanned service disruption to the Biosecurity Portal has been resolved. As a result, users can now lodge inspection booking requests via both login pathways of the Biosecurity Portal as normal.
All inspection booking requests which were affected and queued as a result of the unplanned service disruption have since been manually processed by the department.
Action
No action required. The department apologises for any inconvenience caused.