05 November 2025
Who does this notice affect?
All importers of plants, cats and/or dogs who will be required to use the check status function within the Post Entry Biosecurity System during the period of this service disruption.
Information
Start time:
As of: 11:52 Thursday 09 October 2025 (AEDT).
The Post Entry Biosecurity System is currently experiencing an unplanned service disruption. As a result, users are unable to check the status of their reservation via the check status function.
Users will receive a status message with a blank space where the status would normally appear.
Action
Impacted users are asked to contact PEQ via the below relevant email to request a status of their reservation if required:
For Animal reservations: PEQServices@aff.gov.au
For Plant reservations: PEQPlants@aff.gov.au
This issue is being investigated as a priority, and the department will advise once resolved.
The department apologises for any inconvenience caused.