13 November 2025
Who does this notice affect?
Customs brokers who use the External Broker Website.
Information
Service Disruption start time:
As of: 08:00 Monday 10 November 2025 (AEDT).
Detail:
The External Broker Website is currently experiencing an unplanned outage. As a result, clients are unable to access this system.
Action
No action required. This issue is being investigated as a high priority and the department will advise services have been restored. The department apologises for any inconvenience caused.