2011-18 Plant Exports - Electronic Export Certification - Change to Service Delivery

​31 March 2011

Further to Industry Advice Notice 2008/15; 200​9/28; 2010/19 & 2011/11, this notice is issued to inform exporters of amended service delivery arrangements for electronic export certification for Western Australia.

From the 4 April 2011, exporters who have their product certified in Western Australian and require assistance with electronic export certification are required to contact the relevant regional office. Direct service delivery will no longer be provided by Central Office (Canberra), except in emergency situations.

This notice reinforces the service delivery arrangements for the regions of North East Australia; South East Australia; Central East Australia and Tasmania (see map provided).

Contact details and service delivery hours

Western Australia: Effective 4 April 2011
08:00am - 17:00 pm Monday to Friday (excluding public holidays).
Written requests via email to the Plant Exports documentation section 
Telephone enquiries – 08 9334 1577

Tasmania: Effective 10 February 2011
08:00am - 16:00 pm Monday to Friday (excluding public holidays).
Written requests via email to the Plant Exports documentation section
Telephone enquiries – 03 6233 3352

Central East Australia: Effective 8 June 2010
07:30am - 16:00 pm Monday to Friday (excluding public holidays).
Written requests via email to the Plant Exports documentation section
Telephone enquiries – 02 8334 7613

North East Australia: Effective 26 October 2009
06:30am - 16:00 pm Monday to Friday (excluding public holidays).
Horticulture:
Written requests via email to the Horticulture Exports Duty Office
Telephone enquiries – 0401 561 835

Grain:
Written requests via email to the Grains Exports Duty Office
Telephone enquiries – 07 3246 8719

South East Australia: Effective 26 October 2009
08:00am - 16:00 pm

 Monday to Friday (excluding public holidays).
Written requests via email to the Exports documentation 
Telephone enquiries – 03 8308 5001

Clients who are exporting through other regions of Australia are to continue to use the current service delivery contact details until further advice is issued:

Horticulture email: EXDOC Plant Programs
Grain & Plant Products email: EXDOC Phyto Grains

The following electronic export certification arrangements will continue unchanged:

  • All requests are to be received in writing (email is sufficient)
  • Charging is as per the Horticulture Exports Program or Grain & Seed Exports Program charging guidelines
  • Reissued phytosanitary certificates to be returned to the Plant Exports electronic export certification team, Canberra
  • Auditing and reporting of electronic export certification by the National Systems Manager

In addition, all clients who utilise the services of the Single Electronic Window (SEW) – EDN obtained through the RFP – and require the EDN to be withdrawn are to direct such requests to the EXDOC helpdesk email.

Please note that this is for requesting action on an EDN only and not for the RFP. 

These arrangements have been provided to respond to increasing demand for Plant Export Operations Program electronic export certification services. 

For further assistance please contact your regional office

Kylie Calhoun
Acting General Manager
Plant Export Operations

EXDOC Plant Programs
EXDOC Phyto Grains

Last reviewed: 4 November 2019
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