2019-02 - Information requirements for payments made to the department by verified electronic funds transfer

25 January 2019


This Industry Advice Notice (IAN) is to notify clients who pay the department using the payment options appearing on the tax invoice.

Summary of changes and key points

The department is implementing a payment allocation policy with respect to processing payments made towards fees and charges (including late payment fees) imposed under exports and biosecurity legislation.

Under this policy, if the customer does not specify the invoice reference against which an electronic fund transfer (EFT) payment is made, the department will process the payment against the oldest undisputed debt.

The payment allocation policy is effective from 04 February 2019 and is available on the department’s webpage.

Contact information

If you have any questions regarding this IAN please contact the Accounts Receivable Team on 1800 647 531 or via the Accounts Receivable helpdesk.

Vanessa Berry
Assistant Secretary
Financial Operations Branch

Last reviewed: 4 November 2019
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