120-2018 - COLS services impacted from 20:00 22 Saturday September to 07:40 Sunday 23 September 2018 (AEST)

​18 September 2018

Who does this notice affect?

All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned outage.


Due to maintenance of underlying IT infrastructure, the Cargo Online Lodgement System (COLS) will experience a service disruption from 20:00 Saturday 22 September to 07:40 Sunday 23 September 2018 (AEST/AEDT).

COLS users will still be able to submit lodgements, however auto-population of entry data will be unavailable. Clients will be required to manually enter their details when lodging during this outage period.

COLS users will also experience errors when attempting to:

  • Request a direction reissue
  • Request an original lodgement be resent via email (via the Check Lodgement Status Function).


Clients are advised to complete lodgements by Friday 21 September 2018 or alternatively please await the completion of the maintenance period before lodging documentation.

Further information:   

If you have any concerns or questions please contact us at Information.

Last reviewed: 4 November 2019
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