163-2018 - Invoicing delays for PEBS, COLS and OPP

​19 November 2018

Who does this notice affect?

All clients making payments through the Post Entry Biosecurity System (PEBS), Cargo Online Lodgement System (COLS) or the Online Payment Portal (OPP).

Information

Due to a scheduled outage of the department’s financial database, clients will experience delays receiving their invoices/receipts from 09:00 to 10:00 Saturday 24 November 2018 (AEDT).

Clients making payments in PEBS, COLS or OPP will experience delays of approximately 40 minutes from the completion of the outage period before receiving a copy of their invoice/receipt via email.

Action

The Department of Agriculture and Water Resources apologises for any inconvenience caused.

If you have not received a copy of your invoice/receipt more than two hours after making payment, you can contact the department on 1800 900 090.

Further information

If you have any concerns or questions please contact us at Information.

Last reviewed: 4 November 2019
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