170-2019 - Unscheduled outage: As of 06:00 Monday 28 October 2019 (AEDT) –BICON, COLS, OPP and PEBS invoicing services

28 October 2019

Who does this notice affect?

All clients attempting to access invoices using the department’s Biosecurity Import Conditions (BICON) system during this planned maintenance period.

All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.

All clients who will be required to make an online payment during this planned maintenance period.

All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System during this planned maintenance period.

Information

Due to an unscheduled outage to the department’s finance system, invoicing services are unavailable in the following systems:

  • Biosecurity Import Conditions (BICON) system
  • Cargo Online Lodgement System (COLS)
  • Online Payment Service (OPP)
  • Post Entry Biosecurity System (PEBS)

Action

Clients are advised to avoid making payments through the above listed systems. The department is investigating this issue as a high priority and apologises for any inconvenience caused.

The department will advise once this issue has been resolved.

Further information:   

If you have any concerns or questions please contact us at Information.

Last reviewed: 7 November 2019
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