37-2019 - Services Restored - Unscheduled Service Disruption Impacting AIMS, COLS, ICS, S-Cargo and SAC Tuesday 19 March 2019 (AEDT)

​​19 March 2019

Who does this notice affect?

All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.


Due to an unscheduled service disruption of the Agriculture Import Management System (AIMS) delays to messaging were occurring from ICS between 11:06 to 17:10 Tuesday 19 March 2019 (AEDT). The following systems were impacted.

  • Agriculture Import Management System (AIMS)
  • Cargo Online Lodgement System (COLS)
  • Self-Assessed Clearance (SAC)
  • S-Cargo

This disruption delayed informa​tion of Full Import Declarations (FIDs), Self-Assessed Clearance’s (SACs) and Cargo Report Self-Assessed Clearance from the Integrated Cargo System (ICS). COLS users were unable to submit lodgements for entries submitted into ICS during this time.


The issue has been resolved. A backlog of ICS entries (FIDs, SAC’s and Cargo Report SACs) is currently being processed by the department’s systems. Note: It may take up to two hours for the processing to complete.

COLS users will be able to lodge documentation after this time.

Further information  

If you have any concerns or questions please contact us at Information.

Last reviewed: 4 November 2019
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