71-2019 - Unscheduled Outage: COLS as of 11:15 Thursday 16 May 2019 (AEST)

16 May 2019

Who does this notice affect?

All clients required to use the department’s Cargo Online Lodgement System (COLS).


COLS is currently experiencing an unscheduled outage. This issue is under urgent investigation by the department.

The department apologises for any inconvenience caused.


Clients who require their import cargo documentation to be assessed by the department during this outage can forward their documents to the department via email at Import Assessment.

To ensure your documents are directed to the correct processing team please ensure you use the subject header rules outlined in 20-2016 Notice to Industry.

Further information:

If you have any concerns or questions please contact us at Information.

Last reviewed: 4 November 2019
Thanks for your feedback.
Thanks! Your feedback has been submitted.

We aren't able to respond to your individual comments or questions.
To contact us directly phone us or submit an online inquiry

Please verify that you are not a robot.