Support using BICON

​​Before you use BICON

You are encouraged to complete BICON’s eLearning modules to help you use BICON.

The Introduction to BICON eLearning module is estimated to take 15 minutes to complete. This module is suitable for the general public and anyone interested in import-related industries.

You might also be interested in completing the BICON Advanced Users eLearning module, which is also estimated to take 15 minutes to complete. This module is suitable for people who have completed the Introduction to BICON eLearning and who:

  • frequently import goods
  • import under the Customs Tariff Classification Codes
  • create import permit applications on behalf of their organisation
  • manage multiple import permit applications.

Task cards

Task cards are also available from the Help menu in BICON which provide a printable, step-by-step reference to support complex or infrequently used functions within BICON.

Contact us

To help you comply with your biosecurity obligations, the department has established a team to answer your questions about import conditions and permits. You can contact the team by:

  • Phone: 1800 900 090 or +61 3 8318 6700 (from outside Australia)
  • Email: Imports
  • ​The ‘Contact Us’ function within BICON.

Bookmark frequently used cases in BICON

You can bookmark frequently used BICON cases, by selecting the Bookmark Options on the right hand side of the BICON screen when you are viewing the import conditions. This function may be useful to support communication of import conditions with offshore providers.

The Bookmark Options screen also provides a permanent link to the current scenario, which you can copy and paste into the ‘ICON Link’ field within the Cargo Online Lodgement Systems (COLS) to support processing of entries.

Stay informed of changes to import conditions

You can stay informed of changes to import conditions through the Alerts & Changes section within BICON. This will include information on disease outbreaks and changes to biosecurity risk management.

If you are interested in changes to a particular case, you can ‘follow’ a BICON case to receive these change notifications via email, once you have registered an account with BICON​.

Information about system maintenance will also be available in the News section within BICON.

Supported browsers

BICON is optimised for the following operating systems and browsers:

Windows XP

Windows 7

Windows 8

Apple Mac

MS Internet Explorer 7
Mozilla Firefox
Google Chrome

MS Internet Explorer 8
Mozilla Firefox
Google Chrome

MS Internet Explorer 11
Mozilla Firefox
Google Chrome



Last reviewed: 4 November 2019
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