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05-2025: Self-service cargo status reports now available on the Biosecurity Portal

9 January 2025Who does this notice affect?Persons under an approved arrangement class 19, including customs brokers and self-reporting importers, who are interested in accessing on-demand details of entries that have been referred to the department.What has changed?The department is pleased to…
09 January 2025 - Last modified

188-2023: Unplanned Service Disruption: Wednesday 13 September 2023 – Biosecurity Portal

13 September 2023 Who does this notice affect? Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal. Information Start time: As of: 08:20 Wednesday 13…
13 September 2023 - Last modified

Sending your goods to Australia

​​​When planning to import goods, you will need to ensure that the airport or seaport of first arrival is approved to land your goods. You are also required to provide information to the Department of Agriculture, Fisheries and Forestry and to the Department of Home Affairs about your goods.…
05 April 2023 - Last modified

Questions and answers

Online PaymentsWhat do I need to make an AIMS entry payment upfront?You must hold an active and valid biosecurity entry (AIMS entry number). The AIMS entry number will be provided by the department at the time of an assessment or inspection of your goods.Please call 1800 900 090 (Option 1 then…
17 September 2025 - Last modified

89-2022: Services Restored: Friday 27 May 2022 – SWMS and the Biosecurity Portal

Who does this notice affect? All clients required to lodge a request for inspection using the Biosecurity Portal. Information The unplanned service disruption to the Scheduling and Workload Management System (SWMS) and the Biosecurity Portal has been resolved. Action Clients can use the…
31 May 2022 - Last modified

263-2022: Unplanned Service Disruption: Tuesday 13 December 2022 – Biosecurity Portal

13 December 2022Who does this notice affect?All importers and customs brokers who are required to lodge inspection requests to the department during this unplanned service disruption.InformationThe Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, clients…
11 November 2024 - Last modified

Great on your plate but not as bait

Supermarket prawns are safe for us to eat but did you know that they should never be used as bait? Store-bought prawns are a delicious gourmet treat and both Australian and imported prawns are safe for human consumption. However, there’s a small chance that…
26 September 2023 - Last modified

123-2025: Enhancements to the Biosecurity Portal to Support Bookings for Bulk Stockfeed Inspections

15 April 2025​ Who does this notice affect? ​​Importers and their agents/representatives responsible with importing and booking biosecurity inspections of stockfeed consignments arriving bulk-in ship hold. ​ What has changed? To support more efficient and consistent booking of…
15 April 2025 - Last modified

272-2022: Services Restored: Monday 19 December 2022 – Biosecurity Portal

19 December 2022 Who does this notice affect? All importers and customs brokers who are required to lodge inspection requests to the department during this unplanned service disruption. Information The unplanned outage to the Biosecurity Portal has been resolved. Clients can now access the…
19 December 2022 - Last modified

248-2022: Unplanned Service Disruption: Thursday 01 December 2022 – Biosecurity Portal

1 December 2022Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for import inspections using the Biosecurity Portal.InformationThe Biosecurity Portal is currently experiencing…
23 September 2024 - Last modified

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We acknowledge the continuous connection of First Nations Traditional Owners and Custodians to the lands, seas and waters of Australia. We recognise their care for and cultivation of Country. We pay respect to Elders past and present, and recognise their knowledge and contribution to the productivity, innovation and sustainability of Australia’s agriculture, fisheries and forestry industries.

Artwork: Protecting our Country, Growing our Future
© Amy Allerton, contemporary Aboriginal Artist of the Gumbaynggirr, Bundjalung and Gamilaroi nations.

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