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104-2023: Services Restored: Monday 01 May 2023 – Biosecurity Portal

1 May 2023 Who does this notice affect? All importers and customs brokers who are required to lodge inspection requests to the department using the Biosecurity Portal. Information Resolved time: As of: 14:40 Monday 01 May 2023 (AEST). Detail: The unplanned service disruption to the…
01 May 2023 - Last modified

170-2022: Services Restored: Friday 02 September 2022 – COLS Add Documents function

06 September 2022 Who does this notice affect? All importers and customs brokers who are required to submit additional cargo documentation to the department for biosecurity assessment. Information The service disruption to the ‘Add Documents’ feature in the Cargo Online Lodgement System (COLS)…
06 September 2022 - Last modified

Dairy products returning to Australia

​In those cases where dairy products have been exported from Australia, and are now returning to Australia, quarantine requirements must be met and as such the Animal and Biological Imports Branch (ABIB) in Canberra must be contacted. It is imperative that the ABIB are contacted before the…
16 June 2023 - Last modified

206-2024: Services Restored: Monday 23 September 2024 – COLS

23 September 2024Who does this notice affect?All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.InformationResolved time:As of: 09:40 Monday 23 September 2024 (AEST).The unplanned service disruption to the Cargo…
23 September 2024 - Last modified

241-2024: Services Restored: Wednesday 30 October 2024 – Biosecurity directions

30 October 2024Who does this notice affect?All clients anticipating the receipt of email notifications for biosecurity directions from the department.InformationRestored time:As of: 14:10 Wednesday 30 October 2024 (AEDT).Detail:The unplanned service disruption to the department’s Agriculture…
30 October 2024 - Last modified

03-2025: Services Restored: Wednesday 08 January 2025 – COLS

08 January 2025Who does this notice affect?All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.InformationResolved time:As of: 12:45 Wednesday 08 January 2025 (AEDT).The unplanned service disruption to the Cargo…
08 January 2025 - Last modified

213-2025: Unplanned Outage: Thursday 03 July 2025 – External Broker Website

03 July 2025Who does this notice affect?Customs brokers who use the External Broker Website.InformationStart time:As of: 08:00 Wednesday 02 July 2025 (AEST).Detail:The External Broker Website is currently experiencing an unplanned outage. As a result, clients are unable to access this system.…
03 July 2025 - Last modified

215-2025: Services Restored: Friday 04 July 2025 – External Broker Website

04 July 2025Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who use the External Broker Website.InformationResolved time: As of: 10:00 Friday 04 July 2025 (AEST).Detail:The unplanned outage to the External Broker…
04 July 2025 - Last modified

2017 award recipients

​[Expand all]From the Chief ScientistScience in all its forms is a critical foundation of the work and mission of our department to help drive a stronger Australian economy by building a more profitable, more resilient and…
04 November 2019 - Last modified

187-2018 - COLS services restored as of 18:15 Friday 14 December 2018 (AEDT)

​14 December 2018Who does this notice affect?All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned…
04 November 2019 - Last modified

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We acknowledge the continuous connection of First Nations Traditional Owners and Custodians to the lands, seas and waters of Australia. We recognise their care for and cultivation of Country. We pay respect to Elders past and present, and recognise their knowledge and contribution to the productivity, innovation and sustainability of Australia’s agriculture, fisheries and forestry industries.

Artwork: Protecting our Country, Growing our Future
© Amy Allerton, contemporary Aboriginal Artist of the Gumbaynggirr, Bundjalung and Gamilaroi nations.

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