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28 October 2024Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who use the External Broker Website.InformationResolved time:As of: 15:35 Monday 28 October 2024 (AEDT).The unplanned outage to the External Broker Website…
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24 December 2024Who does this notice affect?All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.InformationThe department’s Cargo Online Lodgement System (COLS) experienced…
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05 May 2025Who does this notice affect?All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment. InformationResolved time: As of: 09:25 Monday 05 2025 (AEST).The unplanned service disruption to the Cargo…
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9 November 2023
Who does this notice affect?
All clients attempting to contact the department or anticipating outcomes of biosecurity assessments.
Information
The impacts to the departments network, caused by the national Optus outage, have been resolved.
Inbound and outbound communication via…
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08 March 2023
Who does this notice affect?
All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.
Information
Restored time:
As of: 10:30 Wednesday 08 March 2023 (AEDT).
Detail:
The unplanned outage to the Cargo…
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1 May 2023
Who does this notice affect?
All importers and customs brokers who are required to lodge inspection requests to the department using the Biosecurity Portal.
Information
Resolved time:
As of: 14:40 Monday 01 May 2023 (AEST).
Detail:
The unplanned service disruption to the…
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23 September 2024Who does this notice affect?All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.InformationResolved time:As of: 09:40 Monday 23 September 2024 (AEST).The unplanned service disruption to the Cargo…
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30 October 2024Who does this notice affect?All clients anticipating the receipt of email notifications for biosecurity directions from the department.InformationRestored time:As of: 14:10 Wednesday 30 October 2024 (AEDT).Detail:The unplanned service disruption to the department’s Agriculture…
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08 January 2025Who does this notice affect?All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.InformationResolved time:As of: 12:45 Wednesday 08 January 2025 (AEDT).The unplanned service disruption to the Cargo…
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16 June 2020
Who does this notice affect?
All importers and customs brokers who are awaiting outcomes of quarantine biosecurity assessments.
Information
The unplanned service disruption to the Agriculture Import Management System (AIMS) has been resolved. Clients are receiving direction…
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