Search Results
03 July 2025Who does this notice affect?Customs brokers who use the External Broker Website.InformationStart time:As of: 08:00 Wednesday 02 July 2025 (AEST).Detail:The External Broker Website is currently experiencing an unplanned outage. As a result, clients are unable to access this system.…
- Last modified
04 July 2025Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who use the External Broker Website.InformationResolved time: As of: 10:00 Friday 04 July 2025 (AEST).Detail:The unplanned outage to the External Broker…
- Last modified
25 August 2025Who does this notice affect?All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.InformationResolved time:As of: 16:10 Monday 25 August 2025 (AEST).The unplanned service disruption to the Cargo Online…
- Last modified
9 November 2023
Who does this notice affect?
All clients attempting to contact the department or anticipating outcomes of biosecurity assessments.
Information
The impacts to the departments network, caused by the national Optus outage, have been resolved.
Inbound and outbound communication via…
- Last modified
08 March 2023
Who does this notice affect?
All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.
Information
Restored time:
As of: 10:30 Wednesday 08 March 2023 (AEDT).
Detail:
The unplanned outage to the Cargo…
- Last modified
1 May 2023
Who does this notice affect?
All importers and customs brokers who are required to lodge inspection requests to the department using the Biosecurity Portal.
Information
Resolved time:
As of: 14:40 Monday 01 May 2023 (AEST).
Detail:
The unplanned service disruption to the…
- Last modified
10 September 2020
Who does this notice affect?
This notice affects biosecurity industry participants (BIPs) who fumigate imported consignments due to BMSB concerns. These are BIPs that hold an approved arrangement (AA) with the department that includes one or both of the following AA classes…
- Last modified
6 April 2021
Who does this notice affect?
Stakeholders in the import and shipping industries—including vessel masters, freight forwarders, treatment providers, Biosecurity Industry Participants, importers, customs brokers, principal shipping agents, and any other operators in the sea container…
- Last modified
16 June 2020
Who does this notice affect?
All importers and customs brokers who are awaiting outcomes of quarantine biosecurity assessments.
Information
The unplanned service disruption to the Agriculture Import Management System (AIMS) has been resolved. Clients are receiving direction…
- Last modified
18 November 2020
Who does this notice affect?
All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.
Information
An unplanned service disruption was preventing some clients from accessing the Cargo Online…
- Last modified