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Contact us

Contact the relevant area for your enquiry.All contactsYou can contact us online, by phone or mail.Online enquirySend your questions or comments to us using our online form.Give us your feedbackSubmit your suggestions, concerns or compliments about our services.Report a pest or disease concernHow…
21 June 2024 - Last modified

Custard apples levy and charge

 When levies and charges applyLevyLevy applies to custard apples harvested in Australia and sold by the person who owns them immediately after harvest.ChargeCharge applies to custard apples harvested in and exported from Australia.ExemptionsLevyLevy does not apply to custard apples that are…
02 April 2025 - Last modified

Plant export legislation changes

  New plant export legislation commenced on 28 March 2021. The new export legislation consists of the Export Control Act 2020 and the Export Control Rules 2021. The Export Control (Plants and Plant Products) Rules 2021 (Plant Rules) set the specific requirements for the export of plants and…
14 July 2023 - Last modified

Final risk analysis for the review of biosecurity import requirements for fresh dragon fruit (Hylocereus spp.) from Indonesia

​​​We conducted a risk analysis for fresh dragon fruit (Hylocereus spp.) from Indonesia. We conducted the risk analysis in three key steps: Announced the commencement of the risk analysis on 14 Decemb​er 2017, via Biosecurity Advice 2017-28 and the Announcement Information Paper. We…
30 September 2020 - Last modified

Antimicrobial resistance

What is antimicrobial resistance? Antimicrobial resistance (AMR) is one of the biggest threats to both human and animal health. AMR can affect anyone, of any age, and in any country. AMR occurs when germs that can cause infections become resistant to medicines, such as antibiotics, that are used…
18 September 2023 - Last modified

33-2025: *Cancelled* Scheduled Outage: Saturday 08 February to Sunday 09 February 2025 – Multiple Systems

07 February 2025Who does this notice affect?Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).All clients required to use the Biosecurity Import Conditions System (BICON) during…
07 February 2025 - Last modified

47-2025: Services Restored: Friday 21 February 2025 – DAFF messaging, COLS

21 February 2025Who does this notice affect?All clients submitting the below declarations:Full Import Declaration (FID)Long Form Self Assessed Clearance (LFSAC)Short Form Self Assessed Clearance (SFSAC)Cargo Report Self Assessed Clearance (CRSAC)Cargo Report Personal Effects (PE)All importers and…
21 February 2025 - Last modified

209-2025: Scheduled Service Disruption: Friday 04 July 2025 – AAMP, BCST, Biosecurity Portal, EVE

30 June 2025Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who will be required to book and manage requests for import inspections using the Biosecurity Portal during this planned outage.Approved arrangements operators…
30 June 2025 - Last modified

279-2025: Services Restored: Thursday 21 August 2025 – Online Payment Service, COLS, PEBS, MARS

21 August 2025Who does this notice affect?All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this unplanned outage.All shipping agents or operators of maritime conveyances who will be required to report…
21 August 2025 - Last modified

316-2025: Services Restored: Monday 15 September 2025 – Biosecurity Portal (myID pathway), BCST, EVE

15 September 2025Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.…
15 September 2025 - Last modified

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We acknowledge the continuous connection of First Nations Traditional Owners and Custodians to the lands, seas and waters of Australia. We recognise their care for and cultivation of Country. We pay respect to Elders past and present, and recognise their knowledge and contribution to the productivity, innovation and sustainability of Australia’s agriculture, fisheries and forestry industries.

Artwork: Protecting our Country, Growing our Future
© Amy Allerton, contemporary Aboriginal Artist of the Gumbaynggirr, Bundjalung and Gamilaroi nations.

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