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03-2025: Services Restored: Wednesday 08 January 2025 – COLS

08 January 2025Who does this notice affect?All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.InformationResolved time:As of: 12:45 Wednesday 08 January 2025 (AEDT).The unplanned service disruption to the Cargo…
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286-2025: Services Restored: Monday 25 August 2025 – COLS

25 August 2025Who does this notice affect?All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.InformationResolved time:As of: 16:10 Monday 25 August 2025 (AEST).The unplanned service disruption to the Cargo Online…
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196-2020 - Services Restored: Wednesday 18 November 2020 – COLS

18 November 2020 Who does this notice affect? All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment. Information An unplanned service disruption was preventing some clients from accessing the Cargo Online…
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Services Restored: Wednesday 14 December 2022 – Biosecurity Portal

Notice to Industry 15 December 2022 Who does this notice affect? All importers and customs brokers who are required to lodge inspection requests to the department. Information The unplanned service disruption to the Biosecurity Portal has now been resolved. Clients registered through MyGov…
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223-2023: Services Restored: Tuesday 24 October 2023 – BICON

25 October 2023 Who does this notice affect? All clients attempting to submit permit applications using the Department’s Biosecurity Import Conditions (BICON) system. Information Restored time: As of: 17:15 Tuesday 24 October 2023 (AEDT) Detail: The unplanned service disruption to the…
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204-2020 - Notification of the potential service delays due to khapra beetle interception

25 November 2020Who does this notice affect?All stakeholders in the import and shipping industries—including freight forwarders, Biosecurity Industry Participants, importers and customs brokers.InformationDue to recent interception of khapra beetle (Trogoderma granarium), the department of…
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37-2019 - Services Restored - Unscheduled Service Disruption Impacting AIMS, COLS, ICS, S-Cargo and SAC Tuesday 19 March 2019 (AEDT)

​​19 March 2019Who does this notice affect? All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.Information Due to…
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195-2020 - Service Disruption: Wednesday 18 November 2020 - COLS

18 November 2020 Who does this notice affect? All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment. Information An unplanned service disruption is preventing some clients from accessing the Cargo Online…
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34-2025: Services Restored: Monday 10 February 2025 – COLS

10 February 2025Who does this notice affect?All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.InformationResolved time:As of: 10:05 Monday 10 February 2025 (AEDT).Between 07:45 and 10:05, the Cargo Online Lodgement…
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78-2023: Services Restored: Tuesday 04 April 2023 – BICON

4 April 2023 Who does this notice affect? All clients attempting to submit permit applications and access invoices using the Department’s Biosecurity Import Conditions (BICON) system. Information Restored time: As of: 13:28 Tuesday 04 April 2023 (AEST) Detail The unplanned service disruption…
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