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63-2024: Scheduled Service Disruption: Friday 05 April to Saturday 06 April 2024 – Biosecurity Portal

5 April 2024Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who will be required to book and manage requests for import inspections using the Biosecurity Portal during this scheduled maintenance window.InformationDue to…
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205-2024: Unplanned Service Disruption: Monday 23 September 2024 – COLS

Monday 23 September 2024Who does this notice affect?All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.InformationStart time:As of 09:05 Monday 23 September 2024 (AEST).The Cargo Online Lodgement System (COLS) is…
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242-2024: Unplanned Outage: Thursday 31 October 2024 – Telephony services (WA regional office)

31 October 2024Who does this notice affect?Clients attempting to contact the Department of Agriculture, Fisheries and Forestry, Western Australia regional office via phone.InformationDetail:The department’s Western Australia (WA) regional office is currently experiencing intermittent telephony…
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228-2024: Unplanned Outage: Thursday 24 October 2024 – External Broker Website

24 October 2024Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who use the External Broker Website.<InformationStart time:As of: 10:30 Monday 21 October 2024 (AEDT).Detail:The External Broker Website is currently…
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34-2025: Services Restored: Monday 10 February 2025 – COLS

10 February 2025Who does this notice affect?All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.InformationResolved time:As of: 10:05 Monday 10 February 2025 (AEDT).Between 07:45 and 10:05, the Cargo Online Lodgement…
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02-2025: Unplanned Service Disruption: Wednesday 08 January 2025 – COLS

08 January 2025Who does this notice affect?All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.InformationStart time: As of: 11:15 Wednesday 08 January 2025 (AEDT).The Cargo Online Lodgement System (COLS) is…
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261-2024: Services Restored: Wednesday 13 November 2024 – Biosecurity Portal

13 November 2024Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders required to make inspection booking requests via the Biosecurity Portal.InformationRestored timeAs of: 18:12 Wednesday 13 November 2024 (AEDT).DetailThe…
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269-2025: Services Restored: Friday 15 August 2025 – BICON website (payments and application submission)

15 August 2025Who does this notice affect?All clients required to use the department’s Biosecurity Import Conditions System (BICON) website to submit and/or pay for import permit applications.InformationResolved time:As of: 00:45 Friday 15 August 2025 (AEST).The unplanned service disruption to the…
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261-2025: Services Restored: Thursday 07 August 2025 – BICON website (payments and application submission)

07 August 2025Who does this notice affect?All clients required to use the department’s Biosecurity Import Conditions System (BICON) website to submit and/or pay for import permit applications.InformationResolved time:As of: 09:46 Thursday 07 August 2025 (AEST).The unplanned service disruption to…
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242-2025: Unplanned Service Disruption: Sunday 27 July 2025 – COLS

27 July 2025Who does this notice affect?All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.InformationStart time:As of: 07:24 Sunday 27 July 2025 (AEST).The Cargo Online Lodgement System (COLS) is currently…
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