Search Results
11 November 2022
Who does this notice affect?
CAPEC clients (DHL, FedEx and UPS) and clients who utilise the department’s SAC-Paperless and Import Management System/s.
Information
Due to urgent infrastructure maintenance, processing of incoming Self-Assessed Clearance (SAC) entries will be…
- Last modified
2 December
Who does this notice affect?
All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.
Information
Update: This planned maintenance has been rescheduled and an…
- Last modified
21 May 2024Who does this notice affect?All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System during this planned maintenance period.InformationUpdate: The planned maintenance for Tuesday 21 May 2024 has been rescheduled. Scheduled infrastructure…
- Last modified
15 February 2022
Who does this notice affect?
All clients awaiting outcomes relating to Master Consolidator Declarations and Offshore Treatment Certificate assessments.
Information
To support system maintenance, the department’s Seasonal Pest application will be unavailable from 23:30 Friday 18…
- Last modified
11 February 2022
Who does this notice affect?
All clients attempting to contact the department via phone.
Information
The department is currently experiencing intermittent telephony connectivity issues. As a result, clients may experience unexpected call dropouts or be unable to contact…
- Last modified
30 June 2022
Who does this notice affect?
All clients attempting to contact the department via phone.
Information
The department is currently experiencing intermittent telephony connectivity issues. As a result, clients may experience unexpected call dropouts or be unable to contact the…
- Last modified
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for import inspections using the Biosecurity Portal.
Information
Start time:
As of: 07:55 Thursday 20 July 2023 (AEST).…
- Last modified
28 February 2025Who does this notice affect?All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.InformationStart time: As of: 07:55 Friday 28 February 2025 (AEDT).The Cargo Online Lodgement System (COLS) is…
- Last modified
04 March 2025Who does this notice affect?All clients required to use the department’s Biosecurity Import Conditions System (BICON) website.InformationStart time:As of: 09:30 Tuesday 04 March 2025 (AEDT).The department’s BICON website is currently experiencing an unplanned service disruption. As a…
- Last modified
18 February 2021
Who does this notice affect?
All clients attempting to contact the department via phone on 1800 900 090.
Information
The department is currently experiencing intermittent telephony and network connectivity issues. As a result, clients may experience unexpected call…
- Last modified