07-2020 - Changes to service standards for inspection bookings
22 January 2020
Who does this notice affect?
All industry stakeholders who request the department’s inspection appointments.
What has changed?
Following activities to better align the bookings and inspection functions across the Client Contact and Inspection Groups, the current service standard for bookings by phone/email will be amended to take effect immediately:
Our service standard: We will confirm receipt of your booking request, cancellation or amendment within 1 business day.