Dairy Industry Code

The Dairy Industry Code came into effect on 1 January 2020.

The code provides a fairer process for negotiating contractual arrangements between dairy farmers and dairy processors. It improves the balance in bargaining power between dairy farmers and processors and replaced the previous voluntary industry code. The code also includes dispute resolution and mediation processes.

The Dairy Industry Code is a result of extensive stakeholder consultation with dairy farmers and processors.

Information to help dairy farmers and processors understand the code and implement its requirements is available on the department’s Farmer guide to the Dairy Industry CodeFrequently asked questions are also available to assist farmers and processors.

The Australian Government regulates the dairy supply chain through a combination of the Dairy Industry Code and the Food and Grocery Code of Conduct which covers the relationship between dairy processors and retailers.

First review of the code

It is a legal requirement that the Minister for Agriculture review the Dairy Industry Code on or after 1 January 2021. The review ensures that the code is operating as intended.

The review is being run by the department with the support of the Dairy Code Review Reference Group. The Group represents the eight dairy regions and key processor representatives.

The views and experiences of stakeholders are critical to the review. The public submission period for the review of the code will be from 5 July 2021 to 29 August 2021.

Stakeholders will be able to make a submission through the department’s Have Your Say webpage.

The department will prepare a review report following the analysis of submissions. The report will be provided to the Treasurer by the legislated deadline of 31 December 2021.

If you have inquiries about the process of the review before the consultation period begins, please email dairycode.review@awe.gov.au.

Compliance and dispute resolution

For concerns related to compliance with the code:

The Australian Competition and Consumer Commission (ACCC) is responsible for enforcement of the code and investigates alleged breaches. For more information about the code please visit the ACCC website.

If you have concerns about a potential breach of the code or want to make contact with the ACCC, email dairy@accc.gov.au or call 1300 302 021.

For concerns related to the performance of your agreement:

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) can provide information on options to resolve disputes with access to mediation and/or arbitration services. For more information about the services the ASBFEO provides to dairy businesses visit the ASBFEO website.

If you would like advice on dispute resolution processes or an issue with the performance of your agreement, email info@asbfeo.gov.au or call 1300 650 460.


Dairy Farmers

A guide to the Dairy Industry Code – what it means for you and your business.

Dairy Processors


Information and checklist for implementing the Dairy Industry Code.


Download the factsheet

Department of Agriculture, Water and the Environment, October 2020

Document Pages File size
Dairy Industry Code factsheet PDF PDF Icon 2 212 KB
Dairy Industry Code factsheet DOCX Word Icon 2 52 KB

If you have difficulty accessing these files, visit web accessibility for assistance.





Last reviewed: 2 August 2021
Thanks for your feedback.
Thanks! Your feedback has been submitted.

We aren't able to respond to your individual comments or questions.
To contact us directly phone us or submit an online inquiry

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Please verify that you are not a robot.