Dairy Code of Conduct

​​​​The Dairy Code of Conduct (the code) came into effect on 1 January 2020.

The code provides a fairer process for negotiating contractual arrangements between dairy farmers and dairy processors. The code improves the balance in bargaining power between dairy farmers and processors, and will replace the previous voluntary industry code. The code also includes dispute resolution and mediation processes.

This code was developed following extensive stakeholder consultation with both dairy farmers and processors.

Information to help dairy farmers and processors understand the code and implement its requirements is available. Frequently asked questions are also available to assist farmers and processors.

The Government regulates the dairy supply chain through a combination of the Dairy Code of Conduct and the Food and Grocery Code of Conduct which covers the relationship between dairy processors and retailers.

Who can I contact about the code?

For concerns related to compliance with the code:

The Australian Competition and Consumer Commission (ACCC) is responsible for enforcement of the code and investigates alleged breaches. For more information about the code please visit the ACCC website.

If you have concerns about a potential breach of the code or would like to make contact with the ACCC please email dairy@accc.gov.au or call 1300 302 021.

For concerns related to the performance of your agreement:

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) can provide information on options to resolve disputes with access to mediation and/or arbitration services. For more information about the services that the ASBFEO can provide to dairy businesses please visit the ASBFEO website.

If you would like advice about dispute resolution processes or an issue with the performance of your agreement please email info@asbfeo.gov.au or call 1300 650 460.

 

Dairy Farmers

A guide to the Dairy Code of Conduct – what it means for you and your business.

Dairy Processors

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Information and checklist for implementing the Dairy Code of Conduct.

 

Download the factsheet

Department of Agriculture, Water and the Environment, December 2019

If you have difficulty accessing these files, visit web accessibility for assistance.

 

 

 

 

Last reviewed: 10 June 2020
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