- People involved in the export supply chain for organics – producers, manufacturers, agents, freight forwarders, auditors/certifiers, etc.
- Department of Agriculture, Fisheries and Forestry (DAFF) staff
To invite people in the agricultural sector to help shape the future of exporting from Australia by signing up for user research.
Your participation will contribute to improving the experience of exporting from Australia and help us create easy, fast and reliable digital services for exporters.
The department has an opportunity to re-think the systems, processes and regulations supporting agricultural exports. We're modernising services provided to exporters and building the Export Service in the process.
We need the organics industry to help by getting involved in the transformation process. Whether it’s at the farmgate, processing, in logistics or consignments, your experience is unique, and we want to hear from you.
We’re modernising exporting services over the next 3-5 years, with user research being conducted for distinct projects every 6-12 weeks. We want to make sure your voice is represented by registering to take part in user research.
When a new research project relevant to you begins, you’ll be emailed to take part.
You might be asked to complete a survey, tell us about an experience of processes and regulation or trial a new feature of the Export Service. This research helps us understand your current experience (and opportunities for improvement) so we can deliver solutions that meet user needs.
We will tell you how much time research will take so you can decide if it suits you. Participation is voluntary and you can opt out any time.
Prior Organics research
User research is different from the Organics research you might have contributed to in the last 12 months, but we do use other types of research to develop our understanding. People from across Organics have been involved in several research projects recently, largely focused on the domestic Organics sector. This includes:
- an online business survey and range of industry roundtables led by PricewaterhouseCoopers to gauge thoughts about current regulation and processes,
- a targeted phone survey of producers and processors led by KG2 to capture the current state of organics operations in Australia, and
- a consultation Regulation Impact Statement on how to improve Australia’s domestic organic regulatory framework, which was open for public submissions in early 2022.
Insights from this research will be used to inform future improvements, with advice being provided to Government for consideration. User research will extend on these research projects, and delve into specific processes, regulations or systems related to exporting organics.
This research is being conducted under the Busting Congestion for Agricultural Exporters package announced in the 2020-21 Federal Budget. This package aims to improve the process of exporting goods from Australia, reduce regulatory burden on exporters and lower the cost of compliance.
This work includes creating the Export Service, which will be the centralised account for dealings with the department. The Export Service will make it simpler and faster to get agricultural goods to overseas markets.
Busting Congestion is designed to support the agricultural industry’s goal of growing to a $100 billion industry by 2030. More information can be found on the department’s website.
If you have any questions regarding this notice, please email email@example.com.
Assistant Secretary, Digital Strategy
Assistant Secretary, Digital Clearance Service