Before you use BICON
You are encouraged to complete BICON’s eLearning modules to help you use BICON.
The Introduction to BICON eLearning module is estimated to take 15 minutes to complete. This module is suitable for the general public and anyone interested in import-related industries.
You might also be interested in completing the BICON Advanced Users eLearning module, which is also estimated to take 15 minutes to complete. This module is suitable for people who have completed the Introduction to BICON eLearning and who:
- frequently import goods
- import under the Customs Tariff Classification Codes
- create import permit applications on behalf of their organisation
- manage multiple import permit applications.
Task cards
Task cards are available from the Help menu in BICON. Task cards are printable instructions to support BICON functions.
Contact us
To help you meet your biosecurity obligations and imported food safety requirements, the department has teams to answer your questions. You can contact these teams by:
- phone: 1800 900 090 or +61 3 8318 6700 (from outside Australia)
- emailing biosecurity enquiries (import conditions and permits): imports@aff.gov.au
- emailing imported food safety enquiries: foodimp@aff.gov.au
- using the Contact Us function within BICON.
Bookmark frequently used cases in BICON
You can bookmark BICON cases, by selecting the Bookmark Options on the left-hand side of the BICON screen when you are viewing the import conditions. Bookmarks may be useful to support communication of import conditions with offshore providers.
The Bookmark Options screen also provides a permanent link to the current scenario, which you can copy and paste into the ‘ICON Link’ field within the Cargo Online Lodgement Systems (COLS) to support processing of entries.
Stay informed of changes to biosecurity import conditions and food safety requirements
You can stay informed of changes to biosecurity import conditions and food safety requirements through the Alerts & Changes section within BICON. This will include information on disease outbreaks and changes to biosecurity risk management.
If you are interested in changes to a particular case, you can ‘follow’ a BICON case to receive these change notifications via email, once you have registered an account with BICON.
Information about system maintenance will also be available in the News section within BICON.
Supported browsers
BICON is optimised for the following browsers:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari