Skip to main content Skip to main navigation Skip to search

Help for those affected by flood

Visit recovery.gov.au.

Close
Home

Top navigation main

  • News & media
  • Jobs
  • Minister
  • Contact us
Main menu

AWE Main

  • Agriculture and land
    Agriculture and land Building stronger and more sustainable agriculture, fisheries, forestry and land care.
    • Animal health
    • Farming, food and drought
    • Fisheries
    • Forestry
    • Climate change and agriculture
    • Plant health
    • Drought and rural support
    • Mouse infestation advice
    Xylella

    Protect against unwanted plant pests

    Our biosecurity system helps protects us. Everyone has a role in supporting our biosecurity system.

    Find out more

  • Biosecurity and trade
    Biosecurity and trade Lowering biosecurity risks to Australia, and assisting industry to accelerate growth towards a $100 billion agricultural sector by 2030.
    • Aircraft, vessels and military
    • Biosecurity policy
    • Cats and dogs
    • Exporting
    • Importing
    • Pests, diseases and weeds
    • Public awareness and education
    • Trade and market access
    • Travelling or sending goods to Australia
    Brown marmorated stink bug

    BMSB Seasonal Measures

    Australia has strengthened seasonal measures to manage the risk of BMSB.

    View our seasonal measures

  • Science and research
    Science and research Undertaking research and collecting data to support informed decisions and policies.
    • Australian Bureau of Agricultural and Resource Economics and Sciences (ABARES)
    • Our science strategy
    Abares

    ABARES Insights

    Get 'snapshots’ of agricultural, forestry and fisheries industries, or analysis of key issues.

    Find out more

  • About us
    About us We enhance our agricultural industries and trade, and manage the threat of biosecurity risks to Australia.
    • Accountability and reporting
    • Assistance, grants and tenders
    • Contact us
    • Fees and charges
    • News and media
    • Our commitment to you
    • Payments
    • People and jobs
    • Publications
    • What we do
    • Who we are
    Our department has changed

    Our department has changed

    Learn more about our roles and responsibilities.

    Find out more

  • Online services
    Online services We do business with you using online platforms. This makes it easier for you to meet your legal requirements.
Department of Climate Change, Energy, Enviroment and Water

Breadcrumb

  1. Home
  2. Biosecurity and trade
  3. Import
  4. Online services and systems
  5. Biosecurity Import Conditions system (BICON)
  6. Support using BICON

Sidebar first - Import

  • Biosecurity Import Conditions system (BICON)
    • BICON import permits
      • Importing COVID-19 Rapid Antigen Test (RAT) kits
      • Fit and proper test for import permit applicants
      • Standard permits for biological products
    • BICON software developers guide
    • Charges for import permits
    • Support using BICON
    • Register an account in BICON
    • Review of plant, animal and biological import conditions

Support using BICON

​​Before you use BICON

You are encouraged to complete BICON’s eLearning modules to help you use BICON.

The Introduction to BICON eLearning module is estimated to take 15 minutes to complete. This module is suitable for the general public and anyone interested in import-related industries.

You might also be interested in completing the BICON Advanced Users eLearning module, which is also estimated to take 15 minutes to complete. This module is suitable for people who have completed the Introduction to BICON eLearning and who:

  • frequently import goods
  • import under the Customs Tariff Classification Codes
  • create import permit applications on behalf of their organisation
  • manage multiple import permit applications.

Task cards

Task cards are also available from the Help menu in BICON which provide a printable, step-by-step reference to support complex or infrequently used functions within BICON.

Contact us

To help you comply with your biosecurity obligations, the department has established a team to answer your questions about import conditions and permits. You can contact the team by:

  • Phone: 1800 900 090 or +61 3 8318 6700 (from outside Australia)
  • Email: Imports
  • ​The ‘Contact Us’ function within BICON.

Bookmark frequently used cases in BICON

You can bookmark frequently used BICON cases, by selecting the Bookmark Options on the right hand side of the BICON screen when you are viewing the import conditions. This function may be useful to support communication of import conditions with offshore providers.

The Bookmark Options screen also provides a permanent link to the current scenario, which you can copy and paste into the ‘ICON Link’ field within the Cargo Online Lodgement Systems (COLS) to support processing of entries.

Stay informed of changes to import conditions

You can stay informed of changes to import conditions through the Alerts & Changes section within BICON. This will include information on disease outbreaks and changes to biosecurity risk management.

If you are interested in changes to a particular case, you can ‘follow’ a BICON case to receive these change notifications via email, once you have registered an account with BICON​.

Information about system maintenance will also be available in the News section within BICON.

Supported browsers

BICON is optimised for the following operating systems and browsers:

Windows XP

Windows 7

Windows 8

Apple Mac

MS Internet Explorer 7
Mozilla Firefox
Google Chrome

MS Internet Explorer 8
Mozilla Firefox
Google Chrome

MS Internet Explorer 11
Mozilla Firefox
Google Chrome

Safari

 

​

​

Contacts

Call 1800 900 090

Contact us online

Report a biosecurity concern

Thanks for your feedback.
Thanks! Your feedback has been submitted.

We aren't able to respond to your individual comments or questions.
To contact us directly phone us or submit an online inquiry

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Please verify that you are not a robot.

Skip

Footer

  • Contact us
  • Accessibility
  • Disclaimer
  • Privacy
  • FOI
Last updated: 10 October 2021

© Department of Agriculture, Fisheries and Forestry

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.