02 April 2026
Who does this notice affect?
Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital Identity to access’ pathway.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
Information
Restored time:
As of: 3:25pm Wednesday 01 April 2026 (AEDT).
Detail:
The service disruption to the Biosecurity Portal is now resolved, and users can now access the following departmental systems and services which require Digital Identity (MyID) to access as normal:
- Biosecurity Portal – ‘Sign in with your Digital Identity to access’ pathway
- BCST
- EVE
Action
No action required.
The department apologises for any inconvenience caused.