Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections via the Biosecurity Portal.
Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
Information
Resolved time:
As of: 21:00 Wednesday 17 December 2025 (AEDT).
The unplanned service disruption to the department’s verification email services has been resolved. As a result, clients of the Biosecurity Portal, including AAMP, BCST and EVE users, can now access these systems as normal. Biosecurity Portal users attempting to reset passwords or register an account will receive verification emails and be able to complete these processes as normal.
Action
Biosecurity Portal clients attempting to register an account and/or reset their password are encouraged to reattempt these processes as required.
The department apologises for any inconvenience caused.