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Department of Agriculture

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  5. Passenger and mail enquiry

Sidebar first - Travelling

  • Bringing or mailing goods to Australia
    • Sending or ordering goods online from outside Australia
    • Unique or exotic pets
    • Passenger and mail enquiry

Passenger and mail enquiry

We can help

Tell us more about what you want to bring or mail to Australia.

Do you wish to bring a pet animal to Australia?

You can bring your pets to Australia if you meet certain conditions. You need to prepare well in advance.

See: Bringing cats and dogs (and other pets) to Australia.

Do you wish to bring or mail something you can eat or drink to Australia?

You can bring or mail some food, drinks and dietary supplements into Australia for personal use.

See: Bringing or mailing goods to Australia.

Do you wish to bring or mail one of the following to Australia?

Cosmetics, fishing/camping/sporting equipment, souvenirs or items made from:

  • wood
  • leather
  • fur
  • feathers
  • teeth
  • beeswax
  • bones
  • shells
  • sand
  • stone
  • seeds

These items must meet import conditions and be declared – either on your Incoming Passenger Card as you come into Australia or on the customs declaration form if you are mailing the item.

See Bringing or mailing goods to Australia.

Do you wish to bring alcohol, electronic equipment, tobacco products, currency, prescription medicines, weapons or samples for commercial/business use?

These items are controlled by the Australian Department of Home Affairs. For information on clearing these goods through the border and import duty and taxes, please contact the Australian Department of Home Affairs.

Check our online resources

You can search our Biosecurity Import Conditions system (BICON) to help answer your query.

You will need to know:

  • the name of the item you wish to import
  • the country you are bringing or mailing it from
  • how the item will be used.

You can also check our advice on travelling to Australia.

Submit an enquiry
If you have looked at BICON and still have a question, please submit an enquiry using our form.

Submit an enquiry

Submit an enquiry

Due to the many enquiries we receive, a response to your question may take up to 10 days.

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Privacy Notice:

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

The Department of Agriculture, Fisheries and Forestry (department) collects your personal information (as defined by the Privacy Act 1988 (Cth)) in relation to this form for the purposes of enabling the department to contact you in relation to your enquiry and related purposes. If you fail to provide some or all of the personal information requested in this form, the department will be unable to process your enquiry.

The department may disclose your personal information to other Australian government agencies, persons or organisations where necessary for the above purposes, provided the disclosure is consistent with relevant laws, in particular the Privacy Act 1988 (Cth). Your personal information will be used and stored in accordance with the Australian Privacy Principles.

This website is hosted on a public ASD certified cloud service by GovCMS through a contract arrangement with the Department of Finance. Information submitted through this web form may be stored on GovCMS for a short period.

See the department’s Privacy Policy to learn more about accessing or correcting personal information or making a complaint. Alternatively, email the department at privacy@agriculture.gov.au.

General enquiries

Call 1800 900 090

Contact us online

Report a biosecurity concern

Page last updated: 20 January 2023

We acknowledge the continuous connection of First Nations Traditional Owners and Custodians to the lands, seas and waters of Australia. We recognise their care for and cultivation of Country. We pay respect to Elders past and present, and recognise their knowledge and contribution to the productivity, innovation and sustainability of Australia’s agriculture, fisheries and forestry industries.

Artwork: Protecting our Country, Growing our Future
© Amy Allerton, contemporary Aboriginal Artist of the Gumbaynggirr, Bundjalung and Gamilaroi nations.

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