164-2019 - Amendment to Industry Advice Notice 162-2019 - New form to request assessment of treatment results outside business hours (during “overtime”)

17 October 2019

Who does this notice affect?

For importers, agents, approved arrangement and treatment providers to request that the Department of Agriculture assess onshore treatment result(s) outside business hours.

What has changed?

The department has developed a national form for importers/agents/approved arrangements/treatment providers to use to request assessment of treatment result(s) outside business hours.

This form replaces various forms/procedures (e.g. phone calls, emails) used in different states to request “overtime” for treatment result(s) assessment.

The department’s business hours are 6.30 am AEST to 6.30 pm AEST, Monday to Friday (excluding public holidays). Documents can be assessed outside business hours subject to officer availability.

You must submit this form by 3pm AEST on the day service is required or the last business day that falls before you require the treatment result(s) to be assessed. The department will respond by 4.30 pm AEST on the day that service is required or the business day that falls before you require the treatment result(s) to be assessed.

The form can be accessed via the following webpages:

Further information

For further information please contact the department on 1800 900 090 or General inquiries.

Last reviewed: 4 November 2019
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