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104-2024: Services Restored: Wednesday 22 May 2024 – BICON

23 May 2024Who does this notice affect?All users of the department’s Biosecurity Import Conditions (BICON) system expecting emails from the department via the BICON system.InformationBetween 08:45 and 16:20 on Wednesday 22 May 2024 (AEST), there was an unplanned service disruption, resulting in…
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2011-11 - Plant Exports - Electronic Export Certification - Change to Service Delivery

​​9 February 2011Further to Industry Advice Notice 2008/15; 200​9/28 & 2010/​19, this Notice is issued to inform exporters of amended service delivery arrangements for the delivery…
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Phone us

Client contact number: 1800 900 090National office:Phone: +61 2 6272 3933International:Call us from overseas: +61 3 8318 6700Organisational contact information:Accounts receivableAccounts receivable information can be found at Accounts ReceivableAir cargoAir cargo contact information can be found…
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Animal Health Committee (AHC)

Veterinary leadership and technical expertise for Australia’s animal health system The Animal Health Committee (AHC) delivers strategic policy, technical and regulatory advice, and national leadership on animal health and biosecurity matters. It is responsible…
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29-2024: Service Disruption: Thursday 22 February 2024 – PEBS

22 February 2024 Who does this notice affect? All importers of plants, cats and/or dogs who are required to use the Post Entry Biosecurity System. Information Start time: As of: 08:10 Thursday 22 February 2024 (AEDT). Detail: The Post Entry Biosecurity System (PEBS) is currently experiencing…
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296-2024: Services Restored: Friday 13 December 2024 – BICON

13 December 2024Who does this notice affect?All clients of the department’s Biosecurity Import Conditions (BICON) website.InformationRestored time:As of 08:15am Friday 13 December 2024 (AEDT).Detail:An unplanned service disruption to the department’s BICON website occurred between 06:00am and 08:…
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138-2024: Services Restored: Thursday 27 June 2024 – BICON

27 June 2024Who does this notice affect?All clients of the department’s Biosecurity Import Conditions (BICON) website.InformationRestored time:As of 12:05pm Thursday 27 June 2024 (AEST).Detail:An unplanned service disruption to the department’s BICON website occurred between 11:25am and 12:05pm on…
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53-2025: Services Restored: Friday 28 February 2025 – COLS

28 February 2025Who does this notice affect?All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment.InformationThe unplanned service disruption to the department’s Cargo Online Lodgement System (COLS) has been…
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International relations

We work with many international organisations and governments to improve biofouling management globally. International Maritime Organization (IMO) The IMO is the United Nations’ specialised agency responsible for safety and security of shipping and prevention of marine and atmospheric pollution…
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164-2025: Scheduled Outage: Saturday 31 May to Sunday 01 June 2025 – Multiple Systems

27 May 2025Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal.Approved arrangements operators who will be required to view and/or…
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